Yes, We do ask that you remove all smaller items from the Carpeted area's which can make is easier for the Carpet Cleaner. He will suggest that Bigger Furniture will need to stay in the same spot & Carpet Cleaner attend to areas around items.
Yes, The carpet should be vacuumed thoroughly with a vacuum before starting to clean it with a steam carpet cleaner or yourself as a customer. This will remove loose dirt particles as well as any gravel/sand that has been tracked into the home.
We would recommend Pouring a thick layer of Bi-Carb on the stain over 24 Hours before we get there then we can Vacuum the excess Bi-carb from the Carpet & Treat with our best Solutions.
Yes, All our Cleaning or Pest Control Services come with a warranty? Three day warranty is in place after the date the service was completed.